ADA

Festival Grounds

JAS takes place on a gorgeous site. As in any outdoor setting, you will encounter various types of terrain. It is reasonably flat with a few small hills. From Accessible parking to the main stage viewing platform is about 400 yards. Please, plan accordingly as there are some distances to be covered to get to all of the areas on the site, and as with any outdoor setting, rain can impact the conditions.

Entering the Festival

Patrons with disabilities can park in our main parking area in the Town Park Lot.  Please have your state-issued disabled hang tag, placard, or licensed plate available for the parking attendants. Staff will be at the Accessible Services tent at the front of the Accessible parking in the paved portion of the lot. Please check in with them on your way to park. Please note that accessible parking is on a first-come basis.

• Guests CANNOT use a handicapped parking permit unless the person to whom it is issued is the driver or passenger in your vehicle.
• A valid photo ID will be required for entry into the Accessible lots.

Accessible Viewing Platform

Jazz Aspen Snowmass Labor Day Experience will provide an elevated Accessible Viewing Platform that is easy to access from a paved path. The accessible viewing platform is for guests with disabilities, Staff will manage the viewing platform accordingly. Guests are permitted one companion. If the platform reaches capacity, companions may be asked to stand at the back of the viewing deck.

Viewing Platform Rules

• Only one companion is permitted.
• No Smoking of any kind.
• No standing or obstructing sight lines.
• The accessible toilet is reserved for the person with the accessible wristband. Please let the viewing deck staff know you need the restroom unlocked.
• The viewing deck is first come first served.
• No saving seats.
• If you leave, take your things. We are not responsible for your items.
• Let the staff know if you are going to be right back and we will hold your seats for a short period of time
• The front row is for patrons with mobility devices.
• Please clean up after yourself.
• Please respect others on the viewing deck.

Golf Carts

If you need assistance to get to the viewing platform, please make your request at the Accessible Services Tent.  located at the front of accessible parking. The staff at the tent can request a golf cart to pick you up to return you to the parking lot.

Golf carts operate each day when the gates open until the last act is over. Golf carts will be available to transport patrons with mobility impairments. Golf carts travel to and from Accessible Parking and the viewing platform. To request a cart from the viewing deck please contact the viewing deck manager. Please note that cart assistance demand is high during egress. We do our best to assist everyone in a timely manner, but there can be a wait.

Special Dietary Needs

If a patron has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor’s note. Please contact  JazzAspenAccess@gmail.com  with any questions or concerns.

Interpreting Services

JAS is happy to provide interpreters for the hearing impaired during the weekend. Please make any additional requests as early as possible, and no later than 4 weeks before the Jazz Aspen Snowmass Labor Day Experience. Send a request to JazzAspenAccess@gmail.com

SERVICE ANIMALS – Definition, Policies, and Procedures

JAS welcomes and supports the rights and attendance of all persons with disabilities who rely on the special skills of a trained service animal. What we DO NOT support, nor will tolerate, are pets being misrepresented by their owners as service animals, when in fact they are not. So please, don’t do it. Leave your pet at home. We mean it!

Service Animal Definition:

A ‘service animal’ means “an animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”

Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at JAS.

Please note that all service dogs, including those from out of state, are subject to local dog ordinances, which include a valid rabies certificate.

Service Animal Policies:

For our patrons with disabilities who wish to bring their legitimate service animal to JAS, we ask that you review and follow the policies outlined below:

1. Service animals must be accompanied by the handler with the disability at all times.
2. Service animals must be under the control and supervision of their handler at all times.
3. Service animals are not permitted to be left in camp unattended under any circumstances.
4. Handlers are required to be prepared for, and clean-up after, their animals at all times.
5. We reserve the right to remove and/or refuse access to any service animal from the venue if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
6. All service animals must be credentialed by the JAS staff (see the procedures below).

SERVICE ANIMAL PROCEDURES:

All patrons with disabilities attending JAS this year with a service animal will need to have that animal credentialed by JAS staff before entering the main gate. This process will be performed quickly and respectfully by our Accessibility Staff.

What will you need to do? It’s easy. Once you arrive at JAS, come to the information booth in front of the accessible parking area. Staff will speak with you, record your contact information, and provide a collar tag for your service animal. Then you are good to go! Security/Staff will be on the lookout this year for all animals to have a properly credentialed JAS collar tag.

Remember, Service animals are allowed, all other dogs are not!