AXS Mobile ID

AXS Mobile ID

How do I create an AXS account?2024-12-04T10:33:11-07:00

Upon purchasing tickets, your AXS Mobile ID will be automatically added to your existing AXS account (for all GA and JAS Deck Labor Day Experience tickets EXCEPT 3-Day We Trust JAS Non-Flex tickets – these will arrive in your AXS account a couple weeks prior to Labor Day), if you do not currently have an AXS account you will need to create one. You can go to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.

When should I expect to receive my Labor Day tickets?2023-11-20T15:59:12-07:00

3 Day Passes: you will not see your tickets in your AXS Mobile ID seats on the Jazz Aspen Snowmass app until closer to the event (early/ mid August)
Single Day Tickets: you will not see your tickets in your AXS Mobile ID seats on the Jazz Aspen Snowmass app until early summer

What if my guests arrive at different times?2023-11-20T15:59:44-07:00
Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.
What if I need to leave the venue and reenter?2023-11-20T16:00:25-07:00
A ticket scanner will scan your ticket as you leave and then will rescan again at reentry.
Transferring your Tickets2023-11-20T16:01:27-07:00

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.

Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.

Here’s how it works:
1. Click the Transfer button next to the event in your AXS account.
2. Select the tickets to transfer and enter the recipient’s information.
3. On the review page, click the Transfer button to send the tickets.

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.

How will I know if my transfer was successful?2023-11-20T16:02:16-07:00

Review your transfer history within the Jazz Aspen Snowmass app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com

How do I accept Transferred Tickets?2023-11-20T16:07:18-07:00

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

Can I cancel a transfer?2023-11-20T16:08:04-07:00

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.

Selling your Tickets2023-11-20T16:08:38-07:00

The fan-to-fan exchange is the best place to sell your seats because it is the official marketplace endorsed by JAS. Tickets purchased through unofficial sources (such as Craigslist, StubHub, Vividseats etc.) may not be valid.

Here’s how it works:
1. Click the Sell button next to the event in your AXS Account.
2. Select the tickets to sell, and then set your price and selling options.
3. On the Review page, click the List Tickets button to finish.

When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.

How do I know if I can sell my tickets?2023-11-20T16:10:22-07:00
If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter or team if you can sell tickets or not.
Buying Tickets2023-11-20T16:12:09-07:00

Tickets for The JAS Labor Day Experience can be purchased via AXS.com or via the Jazz Aspen Snowmass App. Just click or tap on the BUY tab and find The JAS venue to begin browsing upcoming shows.

2021-12-15T23:43:13-07:00December 15th, 2021||
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