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AXS Mobile ID

What is AXS Mobile ID?2021-12-15T21:22:50+00:00

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the Jazz Aspen Snowmass mobile app, and the preferred admission method for JAS Labor Day Experience. It eliminates paper tickets and allows you to enter the JAS venue with your AXS Mobile ID, the credit card used to purchase tickets or a valid ID (ID must be registered to the AXS account). AXS Mobile ID is currently in use at other popular Colorado venues, including Pepsi Center and Red Rocks Amphitheater and allows you to manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by JAS.

How do I create an AXS account?2021-12-15T21:24:32+00:00

Upon purchasing tickets, your AXS Mobile ID will be automatically added to your existing AXS account (for all GA and JAS Deck Labor Day Experience tickets EXCEPT 3-Day Blind Faith Non-Flex tickets – these will arrive in your AXS account a couple weeks prior to Labor Day), if you do not currently have an AXS account you will need to create one. You can go to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.

When should I expect to receive my Labor Day tickets?2021-12-15T21:29:08+00:00

3 Day Passes: you will not see your tickets in your AXS Mobile ID seats on the Jazz Aspen Snowmass app until closer to the event (early/ mid August)
Single Day Tickets: you will not see your tickets in your AXS Mobile ID seats on the Jazz Aspen Snowmass app until early summer

What if I don’t want to use AXS Mobile ID?2021-12-15T21:29:53+00:00

Standard Mail and Will Call will also be an available method of delivery, for an additional fee. Tickets purchased with Standard Mail will be sent out approximately two weeks prior to Labor Day Weekend. Single Day Tickets: you will not see your tickets in your AXS Mobile ID seats on the Jazz Aspen Snowmass app until early summer.

How do I get into the venue?2021-12-15T21:30:47+00:00

AXS Mobile ID tickets via the Jazz Aspen Snowmass mobile app is the recommended form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets or your ID (ID must be registered to your AXS account).

1. Get the Jazz Aspen Snowmass app if you haven’t already
2. Open the App and sign in to see your tickets. WE HIGHLY RECOMMEND OPENING YOUR TICKETS IN THE APP PRIOR TO ARRIVING AT THE VENUE TO AVOID ANY CONNECTIVITY ISSUES.
3. Show the ticket in the App at the entrance and get them scanned to enter.
You may also present another convenient form of ID – AXS Mobile ID registered credit card or driver’s license (only available for
certain states and the newest versions of their IDs).

Enjoy the event!

Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.

What if my guests arrive at different times?2021-12-15T21:31:42+00:00
Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.
What if my credit card is lost or stolen?2021-12-15T21:34:12+00:00
If your credit card is lost or stolen and replaced by your credit card company before the event, you can register the new card on AXS Mobile ID (AXS.com) and remove your old card. If you cannot get AXS Mobile ID Seats on your phone, do not have your credit card upon arriving at the event, and do not have an accepted ID, please visit the Box Office for assistance.
What if I need to leave the venue and reenter?2021-12-15T21:35:40+00:00
A ticket scanner will scan your ticket as you leave and then will rescan again at reentry.
Transferring your Tickets2021-12-15T21:36:15+00:00

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.

Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.

Here’s how it works:
1. Click the Transfer button next to the event in your AXS account.
2. Select the tickets to transfer and enter the recipient’s information.
3. On the review page, click the Transfer button to send the tickets.

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.

How will I know if my transfer was successful?2021-12-15T21:38:11+00:00

Review your transfer history within the Jazz Aspen Snowmass app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com

How do I accept Transferred Tickets?2021-12-15T21:37:57+00:00

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

Once I have downloaded the Jazz Aspen Snowmass App and AXS account, do I have to accept the transfer every time?2021-12-15T22:20:38+00:00
Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
Can seats be transferred to someone who doesn’t have an AXS account?2021-12-15T22:22:13+00:00

Yep! They’ll just have to create an AXS account to claim their tickets.
They’ll also need to get the Jazz Aspen Snowmass app. When it’s time for the event, they can open the app to show their tickets on their phone. Make sure they do this prior to arriving at the venue to avoid any connectivity issues that could occur.

Can I cancel a transfer?2021-12-15T22:22:51+00:00

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.

Selling your Tickets2021-12-15T22:23:42+00:00

The fan-to-fan exchange is the best place to sell your seats because it is the official marketplace endorsed by JAS. Tickets purchased through unofficial sources (such as Craigslist, StubHub, Vividseats etc.) may not be valid.

Here’s how it works:
1. Click the Sell button next to the event in your AXS Account.
2. Select the tickets to sell, and then set your price and selling options.
3. On the Review page, click the List Tickets button to finish.

When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.

How do I know if I can sell my tickets?2021-12-15T22:24:31+00:00
If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter or team if you can sell tickets or not.
When I sell tickets, do I have to deal with the buyer?2021-12-15T22:25:08+00:00

Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

When does a ticket listing expire?2021-12-15T22:25:49+00:00
It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:
• One Day From Now
• One Week From Now
• One Day Before Event
• One Hour Before Start Time
• At Event Start Time
• One Hour After Event Start Time
Remember, you can remove your listing at any time (as long as the tickets haven’t sold).
How do I remove a listing?2021-12-15T22:27:01+00:00

Just follow these steps:

1. Sign into your AXS Account and click Listings
2. Choose a listing and click Retract
3. Click yes, retract now.

And you’re done! Your tickets will no longer be listed for others to buy.

How is ticket pricing determined?2021-12-15T22:27:39+00:00

There will be a decided dollar amount set by JAS based on the current ticket pricing and availability. Users can sell tickets at any resale price level regardless of what they purchased their tickets for.

Buying Tickets2021-12-15T22:28:46+00:00

Tickets for The JAS Labor Day Experience can be purchased via AXS.com or via the Jazz Aspen Snowmass App. Just click or tap on the BUY tab and find The JAS venue to begin browsing upcoming shows.

What is AXS Official Resale and where do the tickets come from?2021-12-15T22:29:22+00:00

AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.

When I buy tickets, do I have to deal with the seller?2021-12-15T22:29:58+00:00

Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

What if a show/ festival day is sold out?2021-12-15T22:30:31+00:00

As long as there are people who have tickets to sell, The AXS Official resale is the best & safest place to find tickets. And with JAS controlling the price you won’t have to worry about overpriced tickets.

2021-12-15T23:43:13+00:00December 15th, 2021||
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