Where will the ticket box office be and what are the hours?
The Will Call office locations and hours are (subject to change): Friday, August 30th – Sunday, September 1st: 12pm –9 pm at the Festival Entrance
Where can I buy sold out tickets?
The only JAS approved and guaranteed way to purchase Labor Day tickets are through the AXS Mobile ID marketplace via the JAS Aspen Snowmass App. Please visit the AXS Mobile ID FAQ to learn more.
Can I give my tickets to a friend? How?
Yes, you will be able to transfer your tickets over to anyone you like via the Ticket section in the JAS Aspen Snowmass App. You simply send the tickets to your friend or family member’s AXS email and they will instantly have access to those tickets. Please visit the AXS Mobile ID FAQ to learn
Can I sell my tickets?
Yes, you can sell your tickets, we highly recommend using the AXS Mobile Re-Sell marketplace via the JAS Aspen Snowmass App for the most efficient and safe way to complete the transaction. Please visit the AXS Mobile ID FAQ to learn more. ***BLIND FAITH PASSES ARE NOT AVAILABLE FOR RE-SELL. THEY ARE TRANSFERABLE ONLY,
How can I update my ticketing info?
You can call the JAS Office at (970) 920-4996 during regular business hours (M-F 9am –5pm MST) and we can assist you with updating any ticket info
When will I get my tickets?
GA/Deck AXS Mobile ID: Estimated to be sent out before the start of the summer. You will receive an email informing you your tickets have arrived in the JAS App Standard Mail: All standard mail tickets will be sent out approximately two weeks prior to Labor Day Weekend Will Call: Will Call will be
Can I buy tickets day of?
ONLY IF THEY ARE AVAILABLE! Buy early! Tickets have been selling out in advance over the last four years!
Can I upgrade my tickets? How?
Yes, if upgraded tickets are available. You can call the JAS Offices anytime during regular business hours (M-F 9 am – 5 pm) at (970) 920-4996 and we can help you upgrade. PLEASE NOTE: • If you are upgrading from GA or JAS Deck to VIP you will be issued a full refund from
What do VIP tickets get me?
Donor passes offer an out-of-this-world VIP experience, including: All-inclusive, chef-driven catered cuisine and live cooking stations Open bar with premium cocktails Private elevated and tented areas separate from the General Admission access High-top and banquet tables with chairs and comfortable views of the stage Option to purchase a parking pass A tax-deductible portion included
How are Deck Passes different from VIP passes?
The JAS Deck is an elevated GA experience and is not considered a VIP Pass. Deck Pass Holders need to enter through the Main Festival Entrance and not the Donor (VIP) Entrance. Deck Passes do not include parking or access to the VIP Section of the event. VIP Tickets come in the following levels: Silver,